Indian banking as well as financial services firm HDFC Count on Tuesday announced the launch of its next-gen mobile banking app that brings a revamped user interface and additional capability, at an event in New Delhi. However, things seem to be worsening (no wordplay here planned) for the Mumbai-headquartered personal bank as its revamped app has actually been down on both Android as well as iOS for the previous 2 days currently, since launch. Adding to that, the bank likewise silently removed its older mobile banking app from Google Play and also Apple App Store not long after the statement.
HDFC Bank customers have been dealing with “high traffic” issues ever since the older HDFC Bank mobile banking app was changed with the new one. Significantly, the next-gen app has actually been available for download for a previous couple of months, nevertheless now has actually entirely taken over as the just one that uses HDFC Bank mobile banking centers. According to a lot of individuals, the exact same “Sorry, we are currently experiencing high traffic on our servers. Please attempt once more after some time” error message gets revealed when they try to visit utilizing their client ID and also the password.
Upon contacting HDFC Bank, a company speaker released an official apology as well as shown us this statement. “Following the launch of our brand-new Mobile banking app, we have been experiencing extremely rush hour on this channel. Because of this, some clients are not able to visit the Mobile banking app. We know this issue, as well as our teams, are working round the clock to fix it.”
Interestingly enough, HDFC Bank hasn’t yet offered us with an official timeline for the redressal of the outage. It does, nevertheless, recommend customers to access their accounts by utilizing the Netbanking, Missed Call banking, or Phonebanking platforms. Additionally, individuals can see their local HDFC Bank branch for banking services.
The magnitude of this problem appears substantial when you consider that millions of the financial institution’s clients are incapable to access their funds – amounting to billions of rupees – on a main mobile app. Sure, there are alternatives like phone banking and also missed call banking, but none offering the ability to aesthetically access the funds without using a PC or using the desktop mode of the website on your phone.
We tried out the HDFC Bank MobileBanking Lite app on both Android and also iOS, however, it supplies limited capability restricted to the Phonebanking features connected to your account.
We have actually connected to HDFC Bank requesting an explanation on the sudden loss of the older, functioning mobile banking app.
At the time of press, HDFC Bank’s Stocks MobileTrading app is operational on both major mobile platforms (Android and also iOS) as well as customers have the ability to access their equity and also debt investments (mutual funds, stocks, ETFs, and so on) via it.
Update: HDFC has pulled its Mobile banking app from the App Store and Google Play since this story was published.